FAQ

FREQUENTLY ASKED QUESTION

OneSwitch uses the open source homeassistant manager to ensure the widest possible compatibility with commercial devices and that multiple ecosystems can interact seamlessly. To add your new device, check the procedure in our user manual or check the community instructions.

Please ensure the hub is connected to your router and you can see the red power LED is on. If you still encounter problems, please ensure your mobile device is connected to your home WiFi network and not using 3G or 4G for data.

The only tool needed is a screwdriver. Before attempting to install a switch, please ensure the mains power is off and you have fully understood the instructions provided in our user manual.

We sell additional switches on our store. Please see the user manual for how to integrate them to your system.

In order to ensure data protection and privacy, we have disabled internet connectivity by default. It is possible to connect to the hub from the internet and the procedure to enable this can be found in the manual or online. Instead of an internet facing setup, we suggest using a chat bot as described here.

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